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Growth

Two important metrics you probably aren’t tracking

If you're running an app, understanding how many users see your paywall is a critical metric. In this post, we discuss the relationship between transaction rate and paywalled rate for Superwall’s 25 biggest apps.

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Jake Mor

Co-founder & CEO

Published

Are you measuring the percentage of users who encounter your paywall?

If you're running an app, understanding how many users see your paywall is a critical metric. Why? Because it's the best leading indicator of your transaction rate.‍

Check out the chart below. It shows the transaction rate and paywalled rate for Superwall’s 25 biggest apps, in terms of number of transactions per month. As you can see, there is a strong correlation between the two metrics.

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Transaction rate vs paywalled rate, Superwall's 25 biggest apps

There is a very strong positive correlation between the percentage of users who see a paywall and the percentage of users who end up transacting. This makes perfect intuitive sense – you miss 100% of the shots you don’t take. For these reasons, we recommend customers target an install to paywall view rate of at least 85%. If your onboarding completion rate is anything less than 85%, you need to start showing your paywall before onboarding (at least until you get your onboarding completion rate up to 85% or more).

A natural next question: How many paywall presentations is too much? See below:

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Transaction Rate vs Paywalled Views per User, Superwall's 25 biggest apps

Of the top 25 apps on Superwall, every one with a transaction rate of over 5% has a paywall view per user (total paywall views divided by total users) of at least one. Accounting for a platform average of 56% of users even being paywalled, this means paywalled users are typically seeing a paywall ~2x before converting. This too makes intuitive sense – just as you miss 100% of the shots you don’t take, your chances of scoring increases with the number of shots you take.

Obviously, this isn’t the right approach for everyone. We typically don’t recommend obsessing over these metrics in a vacuum if your app (1) relies heavily on free user retention, (2) grows with referrals or (3) is a true network (where the utility of the network increases with each node that contributes). These are very real business goals that need to be included as a cost function for showing a paywall. If your app falls into these categories, we strongly recommend correlating the number of paywall views to your other core KPIs to determine how costly each paywall impression is. You need to know if things like retention, referrals, and contributions to the network decrease as paywall views increase.

Regardless, you need to test these things to make an informed decision. Superwall’s paywall management system makes this incredibly easy by enabling you to remotely configure (1) what paywall to show (2) where to show it (3) how often to show it (4) who to show it to and (5) what paywalls to test in each scenario. ‍

Here’s an example of FitnessAI testing 2 different paywalls that shows when a set is logged or a new workout is viewed. The paywall shows to all users, but only up to 1 time every week, as to not be too annoying.  

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If you’re interested, sign up for a Superwall demo to learn more. Superwall works with hundreds of companies to serve over 18M paywalls each month. There are more than a few reasons why 🤑

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Customer Stories

Our customers refer to Superwall as their most impactful monetization tool. In their own words:

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Thanks to Superwall, we were able to 2x our iOS app profitability in just six months. It has greatly assisted our growth team in achieving exceptional results by facilitating high-frequency experimentation.

Mojo launch
Bernard Bontemps, Head of Growth
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Really excited about the progress we made recently on paywalls with Superwall. We got more than 50% increase in conversion for upsell screens. This is crazy.

Photoroom launch
Matthieu Rouif, CEO
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Superwall has completely changed the game for us. We’re able to run experiments 10x faster and unlock the ideal monetization model for our users.

RapChat launch
Seth Miller, CEO
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Superwall made testing paywalls so much faster. Instead of releasing a new version of the app each time, we were able to iterate on the winning paywalls much quicker. Thanks to that it increased our revenue per customer by 40%.

Teleprompter launch
Mate Kovacs, Indie Dev
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Superwall lets us move 10x faster on our monetization strategy. We can build and launch multiple paywall iterations without the need for client releases or complicated deploys. Our product iteration loop is days, rather than months because of Superwall.

Citizen launch
Jon Rhome, Head of Product
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Superwall enables Bickster’s marketing team to design and optimize app paywalls, freeing up engineering to concentrate on innovation. As a result, Superwall helped accelerate our install-to-subscription rates, lower engineering expenses, and cured our team’s frustration with the (once) time-consuming process of iterating on paywalls.

Bickster launch
Chris Bick, CEO
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Superwall has revolutionized our monetization strategy. It’s an essential tool that allows rapid paywall testing and optimization, leading to remarkable improvements in our subscription conversions and revenue generation. Can’t recommend Superwall enough for any app-based business.

Coinstats launch
Vahe Baghdasaryan, Sr. Growth
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Superwall has played an integral part of improving our subscription business. Compared to other providers, Superwall has proven superior in facilitating high-frequency experimentation allowing us to achieve an ideal monetization model, resulting in a significant increase in revenue.

Hornet launch
Nils Breitmar, Head of Growth
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Superwall is the single greatest tool we’ve used to help us increase our revenue. Our material wins from Superwall are greater than any tool we’ve worked with to date!

Pixite launch
Jordan Gaphni, Head of Growth
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Shout out to Superwall for helping us dial in our paywall — made a big impact on monetization, increasing revenue by more than 50% 💸

Polycam launch
Chris Heinrich, CEO
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Superwall increases revenue. Full stop. Being able to test paywalls on the fly and quickly analyze results has drastically increased our revenue and improved our monetization of users. Highly recommend this tool!

Hashtag Expert launch
Zach Shakked, Founder
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